Customer Service Representative

• Role: Customer Service Representative
• Salary: up to £15ph
• Location: London
• Hours: 40hrs between 9-6pm

Responsibilities for this Customer Service Representative role

• Looking for a customer-focused, positive customer service representative who can take the full ownership of assigned customer queries and deliver prompt resolution
• Handle shipping related customer queries using Email, Chat, and Phone within service-level agreements (SLA).
• Collaborate closely with both internal teams (inventory/export) and external partners (carriers, warehouses) to follow up with shipment of issues and resolve queries effectively
• Investigate and resolve lost or damaged package claims, managing escalations with couriers and customers.
• Must be authorized to work in the UK. The position does not provide sponsorship

Skills required for this Customer Service Representative role

• 2 years customer service experience with solid knowledge on logistic/shipping, ideally experience with Carrier and shipment tracking
• Basic to Intermediate Excel skills involve mastering tools and techniques beyond basic functions, including pivot tables, VLOOKUP, and data visualization
• Excellent communication and organizational skills, and the ability to work closely with multi-functional teams.
• A-Level or equivalent
• High attention to details and good problem-solving skills
• Self-motivated, proactive, and able to excel in fast-paced environments.
• Familiarity with Salesforce, Dynamics GP, or other ERP systems preferred
  
  

If interested please click APPLY now to be considered for this Customer Service Representative role and a Randstad team member will reach out if shortlisted.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.