Customer Service Representative

Customer Service Representative
Basingstoke, United Kingdom
Full-Time, FTC

Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? If so, we’d love to hear from you.

Meraki Talent is working with a leading financial services provider is looking for an enthusiastic and dedicated Customer Service Representative to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers get the most out of their financial products.

What You’ll Do:

• Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
• Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
• Engage in meaningful conversations to understand customer needs and provide tailored solutions.
• Collaborate with your team to meet service levels and quality standards.
• Take part in training and development programs that support your growth and career goals.
• Identify opportunities for improving customer experience and service efficiency.

What We’re Looking For:

• Previous experience in a customer service or call centre role, ideally within financial services.
• A recent graduate within a relevant finance subject
• A natural communicator with a genuine passion for helping people.
• Strong attention to detail and the ability to multitask effectively.
• Confident using computers and telephony systems.
• A proactive attitude with the ability to suggest and support improvements.

Apply Now

Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services

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