Customer Service Representative

Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?

We have a Customer Service Representative role available within Holcim UK.
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.

Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend to 12 months)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)

• Plan and schedule asphalt production across 4 plants in the Midlands.

• Coordinate deliveries to meet customer needs.

• Be the central contact point for customer orders, updates, and issue resolution.

• Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.

• Monitor order progress and communicate to prevent delays.

• Resolve invoice queries, complaints, and product issues with professionalism.

• Work closely with production and dispatch teams to align priorities and availability.

• Forward program orders and identify spare capacity.

• Support a customer-first culture within the team.

• Previous experience in customer service, sales support, planning, or logistics.

• Excellent communication and organisational skills.

• Proficiency with Microsoft Excel.

• Ability to work under pressure and juggle multiple priorities.

• Proactive, confident, and a team player.

• Driving license and use of a car

• Knowledge of Salesforce, E1, Genesis (training will be provided)

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive £300* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.

All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.