Customer Service Representative

Role Requirements - (Must Be German Speaking) - Temporary to Permanant Contract (3 Months Temporary)

Processes incoming requests and orders efficiently, ensuring timely and accurate data entry based on priority and type

Handles communications across multiple channels, including email, phone, and internal messaging, to support both external clients and internal teams

Collaborates with various departments to ensure smooth coordination and information flow between teams such as sales, operations, and technical support

Understands and responds to stakeholder needs, providing information, documentation, and support for products, services, or solutions

Addresses inquiries and resolves issues by identifying problems, offering solutions, and following up to ensure satisfaction

Coordinates logistics and scheduling, including meetings, service appointments, or deliveries, in collaboration with relevant parties

Builds positive working relationships through clear, professional, and proactive communication

Maintains accurate records and data, ensuring systems are up to date with relevant customer or operational information

Key Requirements -

3 years customer service experience

Excellent written communication and telephone skills

Active listening and problem-solving ability

Ability to multi-task, prioritize, and self-manage time

Good communication skills

Computer proficiency required

CRM system experience