Customer Service Representative

Job Title: Customer Service Representative

Location: Rougham, Bury St Edmunds

Contract Details: Temp To Perm

Salary: £13.46 per hour

Benefits & Perks:

• Competitive hourly rate
• Full-time hours (08:00 - 17:00, Monday - Friday)
• Opportunity for permanent employment
• Supportive work environment
• Family-owned business culture

Responsibilities:

• Enter customer orders into the in-house computer system.
• Book haulage for deliveries using online carrier systems and email.
• Track and trace deliveries to ensure timely arrival.
• Communicate directly with customers and suppliers via telephone and email.
• Record and respond to customer complaints professionally.
• Liaise with warehouse and finance teams for order handling and account updates.
• Investigate stock-related queries effectively.
• Build solid relationships with customers for enhanced service.
• Perform general administrative tasks as required.

Essential (Knowledge, skills, qualifications, experience):

• Strong telephone manner and confident communicator.
• Competent IT skills, particularly in MS Office.
• Proven organisational skills with previous administrative experience.
• Good numeracy and literacy skills.
• Professional attitude and ability to work under own initiative.

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of import/export procedures.
• Experience in logistics and food storage/handling.
• Ability to thrive in a team-oriented environment.

Technologies:

• In-house computer system for order entry.
• Online carrier systems for haulage booking.
• MS Office Suite for daily tasks and communication.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.