Customer Service Representative

Job Title: Customer Service Coordinator

Location: Telford, UK

Job Type: Full Time Contract, until 27/07/2026

Work Model: Fully onsite

Summary:

• we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment

• Strong computer office skills required for this position

• Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

• Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.

• Answer daily queries of customers, relaying information in documented form.

• Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:

• Triggering release of Service Orders to our suppliers for Outsource work

• Partner with logistics to physically verify the units are progressing per the process

• Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

• As required handle requests to verify status for receipt or other processing steps for outsourced work

• Update internal system notes for individual jobs.

• To follow quality procedures to log certificates onto the internal system for auditing purpose.

• Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.

• Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.

• General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

• Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

The essential skills required are:

• Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)

• Experience in customer service (2 years or more)