Customer Service representative

Customer Service Representative

Location: Swinton

Hours: Full-time, 40 hours/week

Shift: Monday to Thursday, 8:00am - 4:45pm

Friday, 8:00am - 3:30pm (30-minute lunch break)

Hourly Rate: £12.25

Department: Supply Chain

Reports to: Customer Service Team Leader

Join Our Team

Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams-ensuring our customers receive exceptional service every step of the way.

What You'll Be Doing:

Supply Chain Support

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

Customer Service Excellence

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

Sales Team Support

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

Process Improvement

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

What You'll Bring:

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

Qualifications & Experience:

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

What We Offer:

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

Please aply only if have relevante experience.