Customer Service Specialist

Role: Customer Service Specialist
Location: Loughton-- IG10 3TR
Salary: £25,100 per annum + up to £6,000 Night Shift Allowance
Shift: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm

Contract: 12 months
Start Date: ASAP

Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist! We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery.
What We Offer:

• Competitive salary: £25,100 per year.
• Additional £6,000 for night shifts.
• A shift-based role providing flexibility and a strong work-life balance.
• Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm.

Key Responsibilities:

• Deliver outstanding customer service, handling medical centre bookings and dashboard administration
• Manage the "Chemist on Call" service and oversee medical centre openings
• Respond to customer queries via phone and email promptly and professionally
• Follow standard operating procedures to meet service levels (SLAs) and KPIs
• Work closely with your team to prioritize tasks and ensure timely completion

What we're looking for:

• Previous experience in customer service or an administrative role
• Excellent communication skills, both written and verbal
• Strong IT skills, with proficiency in Word, Excel, and Outlook
• A team player who can lead by example and has a proven record of meeting targets

Why Work With Us?

• A diverse and inclusive workplace that encourages innovation and collaboration
• Opportunities to grow and develop in a rewarding environment
• We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities

Randstad Business Support is acting as an Employment Business in relation to this vacancy.