Customer Service Specialist

Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Specialist.

This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.

This role is hybrid-working and has flexible hours.

Responsibilities:

• Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
• Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
• Vehicle Repossessions, dealing with both the third party agents and also customers
• Complaint handling

Requirements:

• Automotive experience
• FCA or Consumer Duty guidelines experience

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