Customer Service Specialist

Customer Service Specialist – Sheffield – Up to £28,000 (Hybrid)

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.

Benefits:

• 25 days holiday plus BH
• Hybrid working
• Competitive salary
• Excellent working environment

Customer Service Specialist Responsibilities:

• Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
• Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
• Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
• Organising all documentation and certifications as necessary for export orders
• Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
• Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities

Required Skills & Experience:

• Export documentation experience
• Proven customer service experience within a similar role
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.