Customer Service Support Advisor

FJA are looking to recruit a Customer Service Support Advisor on behalf of our client based in Heywood. Joining a hugely successful and growing team, you will play a key role in managing and maintaining customer and supplier relationships and managing general customer service and admin tasks.

Benefits in the role of Customer Service Support Advisor:

• Monday - Friday shifts available between 7am - 5pm to suit your availability
• Ongoing training and development opportunities
• Well established and highly reputable business
• Onsite free parking

Customer Service Support Advisor responsibilities;

• Provide exceptional customer service by responding to enquiries and resolving issues promptly and efficiently
• Assist customers with product selection, pricing, and availability - a keen eye for numbers would be an advantage
• Process orders accurately and efficiently
• Identify opportunities to cross sell / up sell additional products where appropriate
• Collaborate with internal teams to ensure timely delivery and resolve any delivery issues
• Accurately update the database with all customer interactions and transactions
• Liaise with suppliers to check on stock, prices and deliveries
• Assist on the customer trade counter as and when required
• Handle all telephone queries

The successful Customer Service Support Advisor must have:

• Excellent customer service and communication skills - written and verbal
• Strong numerical skills - a keen eye for numbers is a must!
• Excellent attention to detail
• Strong work ethic and be a team player
• Previous experience of order processing / liaising with suppliers would be a huge advantage

Our client has an excellent reputation in the industry, you would be joining the business during a time of continued growth. They have a strong commitment to quality and customer satisfaction. They offer a wide range of products to both retail and commercial companies. Their company values teamwork, professionalism, and excellence in customer service

Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers