Customer Service Team Manager

Customer Service Team Manager – Manchester Airport

We are seeking a Change Agent Team Manager to join Manchester Airport on a 6-month contract. This role involves leading a team of five Change Agents to drive the adoption of automation technologies (Self-Service Kiosks and Self-Service Bag Drops) across airlines and Ground Handling Agents (GHAs).

Key Details:

• £16.94 per hour (£33,035 pro rata)
• 4 on, 4 off shift pattern, 3:30am – 1:30pm
• Based at Manchester Airport (parking provided)
• 2-stage interview process (Teams and on-site)

Key Responsibilities:

• Lead and manage a team of five Change Agents, setting performance targets and providing coaching.
• Oversee the operational performance of automation technologies and resolve issues.
• Collaborate with stakeholders to drive operational improvements and ensure smooth adoption of automation.
• Monitor performance using data and provide regular reports to senior management.
• Identify and implement continuous improvement opportunities.

Requirements:

• Experience in airport operations, automation, or customer service.
• Proven leadership and team management skills.
• Strong problem-solving and data analysis abilities.
• Excellent communication and stakeholder management skills.
• This is an exciting opportunity to play a key role in driving operational improvements at Manchester Airport.

Apply now to be part of a dynamic and fast-paced environment.