Customer Service/Administrator

Customer Service/Administrator

Location: Wokingham

Hours: Hybrid- work from home on Monday and Friday

Salary: £13-£14ph

Our client based in Wokingham are looking for a Sales Administrator to support the sales team on a temporary basis. This is a full time position expected to last around three to six months. They are looking for someone who is confident, organized with the ability to speak to customers on the phone and update the systems, with strong IT skills

Key Responsibilities

- Answer customer telephone calls and emails, providing exceptional customer care

- Assist existing and prospective customers with general sales enquiries

- Work collaboratively with sales and support

- Identify areas we can improve on, whether customer facing or internal processes

Key Skills

- A confident, calm and concise telephone manner

- Clear communication both written and spoken

- An analytical and organised approach to problem solving

- The ability to interact positively with customers at all levels

- Ability to work well under pressure

- Ability to prioritise

- Excellent attention to detail

- Customer Focus

- Excellent interpersonal skills

- Personal Responsibility and Achievement Orientation

- IT literate and a good understanding of excel, word etc