Customer Services Administrator 12 month FTC

Customer Services Administrator \- 12 month FTC initially

Office based Chester

Pension matched up to 10%

Annual bonus up to £2,600 per annum

26 days holiday plus 8 Bank holidays

We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism

This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence.

As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first\-line support, resolve issues efficiently, and escalate where necessary — always keeping the customer experience front of mind.

You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism.

• Acting as the first point of contact for B2B customer enquiries
  


• Providing Level 1 support across phone, live chat, and case management platforms
  


• Managing high inbound call volumes while maintaining service quality
  


• Accurately updating and maintaining customer data within the CRM system
  


• Confidently discussing product portfolios across multiple brands
  


• Troubleshooting and resolving customer queries effectively
  


• Handling complaints in line with regulatory standards and internal procedures
  


• Working towards individual and team KPIs and service targets
  


• ​Supporting and training customers where required
  

Requirements

What skills, attributes and experience will you need?

• Previous contact centre or telephone\-based customer service experience
  


• Retail customer service experience
  


• Experience using a CRM system ideally
  


• Case management experience
  


• Excellent administration skills and attention to detail
  


• Positive mindset, enjoys dealing with customers 
  


• Able to multitask 
  


• Calm and solution focused when handling complaints
  

Why you'll want to join this company?

• Be part of a collaborative and supportive team
  


• Opportunity to develop your skills across multiple products and brands
  


• A role where your impact on customer experience truly matters
  


• Clear performance targets and opportunities to grow
  

If you’re someone who enjoys problem\-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you.