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Customer Services Advisor

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Job Description - Customer Services Advisor

Our client is a large local government organisation and looking for an experienced Customer Services advisor to join their team

This is initially a 3 month contract which may be extended for the right applicant

You will

  • To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner.
  • To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
  • To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
  • To accurately identify where a specialist response is required and escalate within the target time-scale.
  • To provide equality and ease of access to all Services and those of its partners, for all residents of and visitors to the area.

Experience in a similar area is essential

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

Original job Customer Services Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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