Customer Services Advisor

Customer Services Advisor

Location: Blaina, Blaenau Gwent (Hybrid Working)

Salary: £26,107.10 per annum

Hours: 37 hours per week

Vacancy Type: Fixed Term Contract (12 months)

Our client was established in 2010 as a not-for-profit housing association, with almost 6,000 homes they are the largest provider of affordable homes in Blaenau Gwent. Their focus is to deliver high levels of customer satisfaction in all aspects of the service that they offer. Part of that is to ensure their customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 they have invested over £130 million in their homes.

They are proud to announce that they recently achieved their Great Place to Work certification, demonstrating their commitment to ensuring the organisation fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.

With more than 280 people trained and dedicated to their job, they’re a big employer in the area, and they’re looking for a Customer Services Advisor to join their Team.

The Role

Working in their Customer Services Team, you’ll be one of the first people their customers speak to, providing a welcoming, helpful, and professional service to everyone who gets in touch with them. Whether it’s over the phone, by email, online, or face-to-face, you’ll be the friendly voice and trusted support that helps their tenants feel listened to and looked after.

You’ll handle a wide range of enquiries, using your great people skills to understand what each customer needs and making sure they’re pointed in the right direction. No two calls are the same, and you’ll play a key role in helping tenants feel supported, whatever their query.

You’ll work closely with teams across the organisation to resolve issues quickly, update systems accurately, and ensure services are tailored to individual needs. This is a rewarding role where your ability to stay calm, think on your feet, and show empathy will make a real difference in people’s lives every day.

If you enjoy helping others, solving problems, and being part of a positive, community-focused team, they’d love to hear from you.

Working Pattern:

As a Customer Services Advisor, you will work 37 hours per week.

Their Customer Services Team work Monday to Friday, providing support between 8:00 am and 5:00 pm. Your working pattern will change daily throughout the week, with example working patterns including:

• 8:00 am to 4:00 pm
• 8:15 am to 4:15 pm
• 8:30 am to 4:30 pm
• 9:00 am to 5:00 pm

Skills and Qualifications

• Demonstrate integrity and support for their values
• Be a self-starter, driven, enthusiastic and customer-focused
• Enjoy working under their own initiative
• Have excellent people skills, be very personable and able to develop good working relationships.
• Be able to demonstrate excellent written and verbal skills.
• Be able to problem solve and make sound judgments.
• Be able to communicate clearly with people with a wide variety of support needs.
• Be able to maintain a professional and calm manner under pressure.
• A good level of Literacy and Numeracy
• Experience of delivering front-line services and dealing with a wide range of customer enquiries
• Experience of using Microsoft Office (Such as Microsoft Word and Excel)

Benefits

• Hybrid Working
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.