Customer Services Advisor

Join Our Client’s Dynamic Customer Experience Team!

Are you passionate about delivering exceptional service and finding solutions that make a real difference? Our client is looking for talented individuals to join their dedicated team, providing first-class support and ensuring every customer enjoys an outstanding experience.

Role Details:

• Rate: £12.21 per hour
• Contract: 12 months initially
• Hours: 37.5 hours per week
• Shift: Monday to Friday, 08:30 - 17:00 with 1-hour lunch
• Start Date: 11 August 2025

What You’ll Do:

• Be the first point of contact for customers and colleagues, resolving queries efficiently across calls, emails, and live chat.
• Take ownership of customer concerns, providing accurate information and ensuring timely resolutions.
• Manage contract administration within set service levels, maintaining the highest standards of accuracy and compliance.
• Support key projects, process improvements, and new system implementations that enhance the customer journey.
• Play an active role in creating a customer-centric culture and shaping the future of the business.

What We’re Looking For:

• Strong communication skills with a confident telephone manner.
• A keen eye for detail and excellent administrative ability.
• Previous customer service experience (finance sector preferred).
• Self-motivation, adaptability, and a proactive approach to problem-solving.
• A commitment to learning and compliance standards (FCA, DPA, etc.).

If you’re ready to bring your skills to a fast-paced, rewarding environment where every day is different, this is your chance to shine.

Apply today and take the first step toward an exciting career with our client.

Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).