Customer Services Advisor

Customer Services Advisor (£29,631 per-annum, 37 hours per week, fixed-term 12 months)

Location- Hybrid working with an office base of Sevenoaks Office. We offer a flexible approach to hybrid working with full-time employees working 2 days in the office per week.

About the role

We’re looking for friendly, proactive individuals who love connecting with others-whether that’s over the phone, by email, or through social media. If you enjoy solving problems, using technology, and going the extra mile to support customers, we’d love to hear from you.

As a Customer Services Advisor, you’ll be the first point of contact for our residents, helping them with a wide range of queries. You’ll use your communication skills and positive attitude to deliver excellent service and ensure every customer feels heard and supported.

About you

• Great communication and people skills
• Confidence using digital tools and systems
• A proactive, solution-focused mindset
• Ability to stay motivated and deliver quality work in a fast-paced environment

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Ourvision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Hours

37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Application Information

We will only consider applications submitted with a full CV and completed supporting statement.

You can access the full job description on our website.

For an informal discussion please call and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders).

Previous applicants need not apply.

Advert Closing Date: 8am on 6 August 2025

Interview Date: 14 August 2025