Customer Services Advisor

Company : Cra Group Recruitment And Payroll

Job Type : Contract

Merthyr Tydfil, United Kingdom

Number of Applicants

000+

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Job Description - Customer Services Advisor

3-4 months contract with a local authority

Job Purpose

To provide administrative support to the Highways department, assisting in day-to-day operations and ensuring smooth communication and documentation processes. The role also includes covering for the current administrator during periods of absence such as annual leave.

Key Duties/Accountabilities

Assist the Highways administration team with daily administrative tasks.

Perform general office duties including:
- Filing and organising documents.
- Drafting and sending letters and emails.
- Answering phone calls and responding to inquiries from stakeholders.

Maintain accurate records and ensure proper documentation.

Support internal and external communications related to Highways projects.

Provide cover for the current administrator during annual leave or other absences.

Liaise with other departments and external partners as required.

Ensure compliance with departmental procedures and policies.

Essential Experience Required

Previous experience in an administrative or clerical role, preferably within a public sector or infrastructure-related department.

Experience handling phone calls and correspondence with stakeholders.

Familiarity with document management and filing systems.

Essential Qualification Required

Minimum GCSEs (or equivalent) including English and Maths.

NVQ Level 2 or 3 in Business Administration (desirable)

Additional information to note

Working hours: 37 hours per week

Location: Triangle Business Park, Pentrebach, Merthyr Tydfil, Merthyr Tydfil County Borough, CF48 4TQ, United Kingdom

Based at unit 5 Pentrebach, Mon to Thursday 08:00 to 16:00; Fri 08:00 to 15:30

The role closes on 22nd Aug 2025, apply ASAP.

Requirements

Requirements

Previous administrative or clerical experience

Experience in public sector or infrastructure-related department (preferred)

Familiarity with document management and filing systems

Minimum GCSEs including English and Maths

Original job Customer Services Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Services Advisor

Job Description - Customer Services Advisor

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