Customer Services Advisor - 5 month FTC (potential to be extended)

Customer Services Advisor - 5 month FTC (potential to be extended)

Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).

As part of the Member Services team you will be the first point of contact for members, dealing with their orders and enquiries via the telephone, Live Chat or Ignite email system, providing a positive customer service experience.

Main duties:

• Sales order processing and helping members with product selection
• Demonstrating awareness and knowledge of current products and services
• Handling enquiries and processing applications from new/potential members
• Dealing with enquiries including delivery, accounts and stock issues
• Investigating and completing quality issues
• Taking ownership of complaints
• Dealing with and respond to, member call backs in a proactive manner
• Handling amendments of subscription schemes
• Dealing with members reserves; enquiries and withdrawals, understanding In Bond and Duty Paid
• Handling Service Recovery; processing credit notes, refunds, RMA, manual invoices and replacement orders
• Handling more involved enquiries
• Attending personal development sessions, including product and digital
• Responsible for any other reasonable duties as directed by the Member Services Team Leaders/Manager

Experience

• Previous inbound customer service experience an advantage
• A good communicator with an excellent telephone manner
• Good Word and Excel skills
• Good attention to detail
• Educated to A 'Level or equivalent
• Motivated and enthusiastic
• Good listener
• Able to work one Saturday a month on a rota

Annual salary is £24,859 per annum pro-rata

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.