Customer Services Advisor - Revenues and Benefits

Rate: £13.69 per hour (PAYE)
Hours: Monday - Friday, 8:45am - 5:00pm
Type: Full-time, Office-based (No remote or hybrid working)
Start: ASAP

We are currently seeking experienced Revenues and Benefits Advisors to join a busy, front-facing team supporting customers across the Borough of Sandwell. This is a full-time temporary position requiring immediate availability.

• Provide face-to-face, telephone, and electronic advice and support regarding Housing Benefit and Council Tax

• Signpost customers to self-service digital and telephone options where appropriate

• Ensure enquiries are resolved efficiently and effectively at the first point of contact

• Assist with applications for discounts, exemptions, and payment plans

• Maintain accurate records and process updates using NEC/IWorld systems

• Experience working within a Revenues and Benefits environment

• Strong working knowledge of NEC/IWorld system

• Excellent communication and interpersonal skills

• Ability to work in a busy customer service environment and handle enquiries with professionalism and empathy

• Proficiency in using MS Office tools

Training on Tax Reduction Scheme will be provided.

If you’re confident in handling customer-facing benefits queries and have the experience to hit the ground running, we’d love to hear from you.

To apply, please submit your CV and availability.