Customer Services Assistant

We are looking for a temporary Customer Service Assistant to join our team to assist with a backlog of admin.

This role is office based in PL5 and is completely email based - no phone calls to customers.

Duties

• Act as first point of contact for the company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
• Liaising with suppliers, as required, to work through customer issues
• Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
• Escalate customer issues to the Team Manager or Senior Advisor
• Ensure work is completed within SLA’s
• Maintain and follow up on ongoing issues
• Follow all processes accurately
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
• Entering accurate notes into a database, including dates for follow up calls
• Work collaboratively by sharing ideas, knowledge and resources
• Undertake any further relevant research, development or training as required
• As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities.

Monday - Friday, No weekends with free parking!

Ideally we are looking for a candidate to start asap.

Please apply now or contact Reed Plymouth.