Customer Services Associate

Our client, an international bank based in London seek a Customer Services Associate on an initial 12 month Fixed term contract. This will be Office based, 5 days per week

It is essential that you have a banking customer service background

Day to Day Responsibilities

• Branch Operations and Handing of Remittances
• Monitoring & processing of Incoming and Outgoing remittances.
• Opening of Business & Individuals Accounts
• KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
• Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list.
• Creation and Verifications of Finacle Entries and Generation of daily reports.
• Filling and Scanning documents
• Handing / assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaints

Essential Experience Required

• Knowledge of Branch Operations / Remittance Handling
• Sound Knowledge of AML KYC guidelines.
• Customer Focused and Complaint Handling Skills.
• The ability to communicate clearly and efficiently with customers.
• Knowledge of Finacle is preferred
• Relevant experience in Banking customer services role
• Will not require sponsorship

**Please note - We will only be able to respond to candidates who meet the above required experience, this is a non sponsored role - Full Uk working rights required **