This job is 2 days in the office after any training has been provided. Job Overview: The main duty is contacting Camden residents who are either: 1. in need of financial support due to the cost\-of\-living crisis The services operate Monday to Friday during office hours. Working as part of a wider team withing Customer Services. ⢠making and receiving telephone calls, sending texts and emails ⢠providing daily updates on case progress ⢠inputting data into local and national systems ⢠Providing follow up contact and research as needed The role will be supported by full online training on call handling, procedures and technical information The role will be carried out from home or from an office based in Camden Key Responsibilities & Duties: ⢠Following call handling procedures for making and recording of calls ⢠Make contact with allocated cases ⢠Input all gathered data onto local and national systems ⢠Completing internal case reporting forms ⢠Complete data return requirements ⢠Prioritising lists of new cases and ongoing cases ⢠Allocating cases ⢠Deals with customer queries, and supports customers with accessibility requirements as appropriate ⢠Highlights any high risk or safeguarding concerns identified during contact ⢠Attends regular contact tracing meetings Preferred Experience ⢠Experience in a fast\-paced environment with unpredictable demand ⢠Experience working with members of the public in a customer service environment ⢠Experience of managing own workload ⢠Experience of telephone systems, TEAMS, Outlook and Internet Desired Skills and Traits ⢠Demonstrated strong interpersonal skills âability to communicate clearly and sensitively. ⢠Must be able to show empathy, patience and encouragement ⢠Demonstrated ability to work quickly, under pressure and flexibly â providing support across different roles where necessary ⢠Strong attention to detail and communication skills ⢠Ability to understand technical information ⢠Must be able to thrive in a fast\-paced environment working remotely or travel in
Activate JobCopilot
