Customer Services Executive - Financial Services

Customer Services Executive - Financial Services

Slough

up to £30k + excellent benefits

Our client is a large and successful asset finance business who are looking to recruit a Customer Services Executive, this is a 12 month FTC.

You will work as a member of the Operations Team to provide outstanding service to all internal and external customers.

This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence, and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service.

Responsibilities include:

• Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
• Respond to all customer queries and requests in an accurate and timely manner.
• Process transfer requests, financial amendments and refund requests on customer contracts within appropriate time-scales.
• Ensure Customer Records are kept up to date and accurate.
• Pro-actively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
• In conjunction with the Operations Team Leaders identify and follow through process improvement initiatives that will improve the customer’s experience and lead to business efficiencies.

We are looking to speak to candidates who are success within customer service ideally in the financial services sector.