Customer Services Officer

Company : Confidential

Job Description - Customer Services Officer

Job Title: Customer Services Officer
Location: Bournemouth (BH2)
Rate: £15.66 per hour (Umbrella)
Contract Length: 6 months
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Working Pattern: Hybrid (Office and Remote Working)

About the Role:
We are seeking a confident and professional Customer Services Officer to join our busy contact centre team in Bournemouth. This is an excellent opportunity for someone with strong communication skills and a background in customer-facing roles to make a real impact in a public service environment.

Key Responsibilities:

Handling inbound calls in a fast-paced contact centre
Providing accurate information and support to customers across a range of services
Managing challenging customer behaviours with empathy and professionalism
Maintaining clear records and following procedures accurately

What We’re Looking For:

A professional telephone manner and strong communication skills
Previous experience in an inbound contact centre environment
Ability to remain calm under pressure and handle sensitive or complex situations
A proactive and adaptable approach to problem solving
Must be locally based, as the role includes both office attendance and remote working for business continuity

If you're a customer service professional who thrives in a dynamic, hybrid working environment and can confidently support a wide range of enquiries, we’d love to hear from you.

Original job Customer Services Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Services Officer

Job Description - Customer Services Officer

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