Customer Services Officer

Customer Services Officer

We are recruiting on behalf of our client, a local authority, for experienced and customer-focused individuals to join their busy customer services team.

Key Responsibilities:

• Handle inbound enquiries from members of the public
• Provide support on Council Tax, Parking, Blue Badge, and Bus Pass enquiries
• Deliver accurate information and advice in line with current legislation
• Work within a hybrid model (mix of office-based and remote working)

Requirements:

• Previous contact centre or customer service experience
• Strong communication and problem-solving skills
• Confident using IT systems and navigating multiple platforms
• Ability to work within structured processes and comply with legislative requirements

This is an excellent opportunity for individuals with a passion for helping others and a commitment to high-quality public service delivery. Successful candidates will be considered for both fixed-term and permanent opportunities based on performance.