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Customer Services Officer

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Job Description - Customer Services Officer

Customer Services Officer

We are recruiting on behalf of our client, a local authority, for experienced and customer-focused individuals to join their busy customer services team.

Key Responsibilities:

  • Handle inbound enquiries from members of the public
  • Provide support on Council Tax, Parking, Blue Badge, and Bus Pass enquiries
  • Deliver accurate information and advice in line with current legislation
  • Work within a hybrid model (mix of office-based and remote working)

Requirements:

  • Previous contact centre or customer service experience
  • Strong communication and problem-solving skills
  • Confident using IT systems and navigating multiple platforms
  • Ability to work within structured processes and comply with legislative requirements

This is an excellent opportunity for individuals with a passion for helping others and a commitment to high-quality public service delivery. Successful candidates will be considered for both fixed-term and permanent opportunities based on performance.

Original job Customer Services Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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