Customer Services Team Leader

Temporary Contract – Excellent Culture – Leadership Opportunity

Kent | £15 per hour | 9am – 5pm | Contract until end of October 2025

Do you thrive in a fast-paced environment where your decisions directly shape the customer experience?

Are you a confident leader with a passion for delivering outstanding customer service?

If you're ready to step into a role where you’ll inspire others and help a vital financial services team perform at its very best, this is the opportunity you've been waiting for.

Why you’ll want this role:
This is more than just a team leader position—it’s your chance to make a real impact in an organisation that prioritises both its customers and its people. You’ll be part of a forward-thinking, mission-driven team that believes in doing things the right way—and backing their staff with the tools, support, and autonomy to succeed.

In this leadership role, you’ll play a pivotal part in driving performance and shaping a best-in-class customer experience. With access to data insights, high-level decision-making, and the opportunity to collaborate with senior leadership, your voice will be heard and your contributions recognised.

This could be a great match if you:

• Have previous experience leading or supervising a customer service team, ideally in banking, finance, or regulated services
• Love motivating others and know how to get the best out of your team
• Understand the importance of service-level targets and how to manage resources to meet them
• Are confident using data to guide decisions and improve outcomes
• Care about positive workplace culture and lead by example

You'll enjoy:

• Working in a collaborative, values-driven environment
• Being empowered to lead and make meaningful improvements
• A stable 9–5 weekday schedule with a full hour for lunch
• Joining a respected and purpose-led organisation making a difference
• Support from like-minded, mission-focused colleagues who genuinely care

If you’re ready to take the lead and create a lasting impact within a customer-focused team, we want to hear from you.

Apply now or reach out to Melissa at TN Recruits for more details – this role won’t be around for long!




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