Customer Service/Yard Operative

• Job Type: Temporary Ongoing
• Job Title: Customer Service/Yard Operative
• Salary £12.50
• 37 hours per week
• Location: Cambridge

Job Purpose

We are seeking an experienced Customer Service Advisor / Yard Person to play a key role in ensuring our customers' needs are met while delivering an outstanding customer experience. This role combines customer service, yard duties, and stock management.

How You'll Make an Impact:

• Handle customer inquiries and process orders in a local site or branch environment
• Manage account setup, pricing, order entry, and resolve queries
• Raise credit notes and manual invoices, adhering to procedures
• Process payments, reconcile banking, and calculate commission payments
• Provide rapid resolution to issues and escalate when needed
• Develop strong, long-term relationships with customers and agents to understand their needs
• Proactively engage with select customers and identify sales opportunities for the sales team

We'd Love to Hear From You If You Have:

• A passion for delivering excellent customer service
• Strong communication skills across multiple channels
• Experience working in a fast-paced, customer-facing environment
• The ability to prioritise workload and solve problems
• Focus and professionalism in a busy retail or phone environment
• A willingness to learn about our products and industry
• A full, clean UK manual driving license (forklift license beneficial but not essential

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.