Customer Solutions Officer Housing

We are working with Manchester City Council to find a Customer Service Advisor for the Housing Solutions Team,

Hourly rate: £17.60 per hour PAYE
Location: Manchester. Initial 5 days per week in office during training period. Hybrid working possible after this.
Job Type: Full-time - Temporary
Length of role: Initial 3 months

Join Manchester City Council's Homelessness Service within the Children and Families Directorate as a Housing Solutions Officer. This role is crucial in delivering high-quality support and managing risks for service users, ensuring they receive the necessary assistance to engage actively in the community and prevent homelessness.

Day-to-day of the role:

• Establish and maintain relationships with service users.
• Maintain up-to-date records and systems for effective data collection and performance management.
• Provide support and advice, enabling engagement with local and national services.
• Monitor, evaluate, and review assessments to adjust plans ensuring service users achieve their goals.
• Collaborate with colleagues and stakeholders.
• Represent the service and the rights of vulnerable residents in Manchester to partner agencies and stakeholders.

Required Skills & Qualifications:

• Strong negotiation and conciliation skills.
• Good investigation skills and confident decision-making abilities.
• Resilient and empathic approach to handle a challenging work environment.
• Knowledge of homelessness legislation and housing advice.
• Proficiency in multiple ICT applications and administrative skills.
• Must consent to and pass an enhanced DBS disclosure check.