Customer Solutions Owner

Job Title: Customer Solutions Owner

Duration: 3-6 months

Rate/Salary: £500-700 per day Outside IR35 (subject to experience)

Location: London/home based (3 days on-site in London office per week plus 2 days home working)

The Role:

The Solution Owner will have accountability for solutions/products (current accounts, overdrafts, deposit accounts, loans and in the future cards) across customer, regulatory and commercial outcomes.

- Work with the existing team to provide expertise

- Maintain/build momentum on certain Risk, Compliance & Regulatory priorities

- Support work underway on current accounts and overdrafts with the possibility of support for deposit accounts

- Work with the team to review current account & overdraft customer journeys and issues already identified

- Improve the customer journey, along with wider compliance, product features, design & controls

- Be responsible for determining remedial action and issue closure of account where required

- Issue fixing, documentation, reporting and inputting controls, while continuing to enhance

Experience Required:

- Must have spent 3+ years within a similar customer outcomes focused role, within the Banking industry

- Retail Banking experience highly advantageous

- First line of defence experience is a necessity

- Knowledgeable on products and regulations that follow

- Must have the ability to author high quality materials

If the above role is of interest and if you have experience working in a similar role, please apply online for consideration. Please note that sponsorship cannot be offered for this role, and any successful applicants will have a notice period of 4 weeks or shorter.