Customer Support Administrator

Your new company

A well-respected organisation operating in the insurance industry is looking for a temporary Customer Support Administrator to join the team. Located in the heart of Central Brighton with modern and bright offices. Known for its commitment to exceptional service and a collaborative team culture, this role will support its busy underwriting and customer service teams. Expected duration is 3 months until 31st August.

Your new role

This is a temporary, full-time position starting ASAP. You'll work Monday to Friday, 9am-5pm (35 hours/week), fully office-based. Your responsibilities will include:

• Handling inbound customer calls and directing them to the appropriate team member.
• Responding to emails and web queries.
• Inputting data into the i90 system and updating CRM records.
• Supporting underwriters with admin tasks such as survey requests and password resets.
• Ensuring data accuracy and escalating issues when necessary.
  
  

What you'll need to succeed

You'll have previous administration experience. This will ideally be within the insurance or financial services sector, or you will have previously worked supporting a customer service/sales team with administration. Strong written and verbal communication skills are also a must, as well as good IT skills and the ability to pick up new systems. You'll be immediately available to start and live within the Brighton area.

What you'll get in return

You'll receive an hourly rate of £15/hr plus holiday pay.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk