Customer Support Advisor

Job Title: Customer Support Advisor
Location: Greenham, Newbury
Salary: £12.93 per hour
Job Type: On-going temporary

About the Role:
We are looking for a Customer Support Advisor to join our team on an on-going temporary basis. This role is part of a vital project focused on updating customer records, specifically gathering and recording information regarding customer vulnerabilities and any support they may require.

This is a repetitive yet highly important role that requires a high level of attention to detail and professionalism in every customer interaction.

This is a full time position working Monday to Friday 37 hours per week

Key Responsibilities:

• Contact customers by phone to update details of any vulnerabilities

• Record information accurately and securely in internal systems

• Provide a compassionate, professional, and clear phone experience

• Maintain confidentiality and demonstrate empathy in sensitive situations

Requirements:

• Previous call handling experience is essential

• Excellent telephone manner with strong verbal communication skills

• High attention to detail and accuracy

• Ability to follow structured processes while demonstrating empathy