Customer Support and Advice Worker

We are assisting a Local Authority in the appointment of an experienced Customer Support and Advice Worker to join their Front Door Team in Middlesbrough.

As a Customer Support and Advise worker you will play an essential part in providing fast, initial triage and short-term support to individuals with complex housing, homelessness, or domestic abuse needs-ensuring urgent cases are prioritised, assessed, and directed to the appropriate services, while supporting information gathering, reporting, and coordination across teams. you will be responsible for the following:

• Provide initial triage, short-term support, and referral for individuals with complex housing or domestic abuse needs.
• Respond to face-to-face, phone, and email enquiries in a timely and professional manner.
• Assist with admin tasks, including record-keeping, meeting coordination, and housing-related processes.
• Collaborate with internal teams and external partners to ensure coordinated, responsive support.

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Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to £250* so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group.*T's & C's apply.

Job Type: Full-time, Temporary
Contract: length: 3/6 months
Expected hours: 37 per week