Customer Support Coordinator

Join Our Team as a Customer Support Coordinator

Do you thrive on delivering exceptional customer service? Are you a great communicator with a passion for helping others? If so, we want YOU to join our dynamic team at a global medical device company!

What You'll Be Doing:
As a Customer Support Coordinator, you'll play a vital role in supporting patients and healthcare professionals by:

• Providing compassionate and professional assistance over the phone.
• Managing stock checks and arranging patient deliveries via phone and email.
• Troubleshooting feeding pumps and resolving queries efficiently.
• Using our CRM system to log orders and communications.
• Coordinating with internal and external stakeholders to ensure seamless service delivery.

Why You'll Love This Role:
Meaningful Impact: Make a difference in patients' lives every day.
Flexible Working: Enjoy a mix of office-based and remote work (1 day from home).
Supportive Team: Work alongside a passionate and collaborative team.

The Details You Need to Know:

• Role: H2H Customer Support Coordinator
• Contract: 6 months
• Location: Maidenhead
• Hours: Full-time, Monday to Friday (shift hours vary). 1 Saturday per month (9:00 AM-1:00 PM). On-call hours required.
• Pay: £13.50 per hour

What We're Looking For:
We're looking for individuals with a professional and confident phone manner, who are:

• Experienced in customer service or telephony (preferred but not essential).
• IT savvy, with the ability to multitask on dual screens.
• Excellent problem solvers with strong attention to detail.
• Able to commute to our Maidenhead office with ease.

Why Wait? Apply Today!
Ready to take the next step in your career? If this sounds like the perfect role for you, don't hesitate-apply now and become part of a team that's changing lives!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.