Customer Support Coordinator

Customer Support Coordinator
Exeter
Permanent
£28k

A leading Residential Developer, who are dedicated to providing exceptional housing solutions and customer service. Are seeking a proactive and empathetic Customer Support Coordinator to join their team.
This role is pivotal in ensuring that their customers receive the highest level of support after moving into their new homes.

The Customer Support Coordinator manages customer issues and complaints after home handover, ensuring timely resolution from start to finish. This includes identifying required actions, scheduling appropriate resources, and ordering necessary materials for remedial work.

The role requires clear, regular communication with customers, effective use of company systems, and adherence to all relevant processes and health and safety protocols.

Key Responsibilities:

• Manage and resolve post-handover customer issues
• Coordinate resources and order materials as needed
• Keep customers updated on progress
• Use internal systems to log and track tasks
• Follow company procedures and health & safety guidelines
• Identifies solutions to blockers and escalates risks to SLA compliance to the Customer Support Manager.
• Maintains clear, detailed notes for accurate records and smooth handovers.
• Collaborates effectively with internal teams to resolve customer issues
• Builds strong relationships with subcontractors and suppliers, setting expectations and providing feedback for continuous improvement.

Experience:

• Previous experience of working in a fast-paced Customer Service environment
• Strong interpersonal and relationship building skills
• Experience of working in the housing sector
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations

Offering fantastic benefits to include Life Insurance, private Healthcare, pension, retail discount , car scheme etc.

Please get in touch with Emma today!