Customer Support Coordinator

The Customer Support Coordinator will play a vital role in providing exceptional support to both customers and internal teams within the retail industry. This position is based in Aylesford and requires a proactive approach to ensure smooth operations and customer satisfaction.

Client Details

This organisation is a medium-sized entity within the manufacturing industry, known for its robust operations and commitment to delivering quality products and services. They pride themselves on fostering a collaborative and goal-driven work environment.

Description

• Act as the primary point of contact for customer queries and concerns, ensuring timely and effective resolutions.
• Coordinate with internal teams to process orders, track shipments, and manage returns efficiently.
• Maintain accurate records of customer interactions and update internal databases as needed.
• Assist in preparing reports and documentation to support business operations.
• Monitor and follow up on outstanding issues to ensure customer satisfaction.
• Provide administrative support to the team, including scheduling meetings and managing correspondence.
• Identify opportunities to improve processes and enhance the customer experience.
• Booking transport to meet the required delivery dates as per contractual terms.
• Negotiating with logistical service providers to secure transportation at a competitive price.
• Invoicing orders aligned with the Sales contract and Company compliance.
• Preparing shipping documents, including export documentation.

Profile

A successful Customer Support Coordinator should have:

• Experience in a customer support coordinator or administrative role
• Experience with ERP is essential
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and attention to detail.
• Proficiency in using office software and customer management tools.
• A customer-focused mindset with a commitment to delivering high-quality service

Job Offer

• Hybrid working arrangements to promote work-life balance.
• The opportunity to work in a collaborative and supportive team environment.
• Access to company benefits and resources.