Customer Support Executive - CRM

• Are you passionate about delivering exceptional customer service, ensuring accuracy, and supporting members within a global organisation?
• Do you thrive in a fast-paced environment, juggling multiple tasks with efficiency, precision, and a proactive mindset?
• Could you be our next Member and Customer Support Executive, helping to enhance member experiences while maintaining the highest standards of accuracy and service?

Support Executive
Up to £25,000
6 Month Fixed Term Contract / Full Time
Stevenage

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you’ll be doing

As a Member and Customer Support Executive, you’ll play a key role in delivering an exceptional experience for our members and customers. From processing applications and payments to maintaining accurate records across multiple systems, you’ll ensure our members receive seamless support and have access to the full range of IET products and services.

With strong attention to detail, you’ll manage administrative processes efficiently while collaborating with internal teams to enhance our customer journey. You’ll also support the setup and maintenance of IET events, ensuring all information is correctly recorded and updated.

A core part of your role will involve working with our CRM system to manage member and customer data effectively. You'll be expected to navigate and update records with precision, support campaign and service delivery processes, and help ensure data integrity across systems. Experience using CRM platforms (particularly Microsoft Dynamics) be key, as you’ll be using it regularly to track interactions, manage tasks, and provide a joined-up service experience.

If you thrive in a fast-paced, detail-driven environment and enjoy helping members navigate their journey, this role offers the opportunity to make a real impact while working as part of a collaborative and supportive team.

What we hope you can bring to the role

We’re looking for someone with experience in customer service, administration, or membership support, ideally within a professional body or similar environment. You’ll bring excellent organisational skills, a keen eye for accuracy, and confidence in handling sensitive customer information, including payments.

The ideal candidate will be proactive, detail-oriented, and able to manage multiple tasks while maintaining high levels of accuracy. Strong communication skills and the ability to work both independently and collaboratively will be essential. Experience working with CRM systems is highly desirable; candidates with strong CRM expertise, particularly in Microsoft Dynamics, will be at an advantage.

Please note, this role is based 5 days per week from our Stevenage Office.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role

• Provide high-quality administrative support, ensuring accuracy and efficiency in processing membership applications, event registrations, and payments.
• Maintain and update records across multiple systems, ensuring data integrity.
• Monitor and meet Service Level Agreements (SLAs) across relevant products and services.
• Support the setup and maintenance of IET events within key systems.
• Process and manage Central Payment Scheme applications, ensuring member records are up to date.
• Assist with membership transfer and upgrade applications, ensuring members are placed in the most relevant category.
• Act as an advocate for members and customers, voicing feedback to internal stakeholders.
• Collaborate with teams across the IET to enhance the overall customer experience.
• Handle sensitive information, including payment details, with a high degree of accuracy and confidentiality.

A little more about what we’re looking for

• Proven experience in a customer service, administrative, or membership support role.
• Strong attention to detail, with the ability to manage data and records accurately.
• Excellent communication skills and a customer-focused mindset.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities.
• Experience handling sensitive information, including payment processing.
• Strong experience with CRM systems is essential; familiarity with Microsoft Dynamics or similar platforms is particularly advantageous.
• A proactive and organised approach, with a passion for delivering high-quality support.

What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site.

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