Customer Support Representative

One of our clients is seeking a Customer Support Representative,

Initial 12 Month contract and the position will require weekly visits onto site in Reading.

This position is a full-time contract role in the Customer Support Department. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

You will need:

• A Strong background/experience in a customer-facing role
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred
• Fluent Level of French ( at least C1)
• Strong communication and listening skills;
• Well-developed time management and prioritization skills