CX Researcher/Senior Research Exec

Contract Role: Customer Insights Researcher
Join one of the world's largest and most influential media publishers

Day Rate - 300-350

Ir35 - Outside

Location - Hybrid/Remote

Duration - 4 Months

We're seeking a Customer Insights Researcher to lead the development and delivery of a global CSAT (Customer Satisfaction) programme for one of the most iconic media brands in the world. This is a high-impact contract role where you'll shape how millions of readers experience our products across multiple markets.

As part of the central Insights function, you will be responsible for building and rolling out a scalable, legally compliant CSAT programme across key international markets. You'll work cross-functionally with product, legal, and local market teams, and deliver actionable insights to senior stakeholders.

• CSAT Programme Framework: Develop a fully scoped and documented CSAT programme that supports ongoing customer experience measurement.

• Global Survey Rollout: Deploy a live CSAT survey in at least three international markets (excluding the UK).

• Legal-Compliant Panel Workflow: Define and test an opt-in workflow with confirmed legal compliance.

• Actionable Insights: Conduct at least one full cycle of feedback analysis and present recommendations to senior stakeholders.

• Handover Enablement: Create a playbook or guide to support internal teams after the end of your term.

• Ongoing Communication: Provide weekly updates to the Director of Insight and deliver market-specific updates as needed.

• Experience in customer or user research, ideally within media, publishing, or digital products

• Expertise in CSAT, NPS, or CX measurement frameworks

• Familiarity with research compliance, GDPR, and opt-in workflows

• Strong analytical skills and the ability to turn data into clear, actionable insights

• Excellent communication skills and stakeholder engagement experience

• Comfortable working independently in a fast-paced, global environment