D365 Solution Architect - Newcstle, UK

D365 Solution Architect - Newcstle, UK in Newcastle Upon Tyne (NE12) | Infoplus Technologies UK Ltd Search Search D365 Solution Architect - Newcstle, UK Infoplus Technologies UK Ltd Newcastle Upon Tyne (NE12) Contract Published: 1 day ago D365 Solution Architect - Newcstle, UK Infoplus Technologies UK Ltd Role: D365 Solution Architect Duration: 6 Months Location: Newcastle, UK Mode: Hybrid (2-3 days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Service–centric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business processes, challenges, and outcomes Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value Define application landscape including Dynamics 365, Power Platform Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance Provide architectural governance, design assurance, and technical leadership during delivery Guide and mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Your Profile Essential skills/knowledge/experience: 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale environments with strong governance needs Ability to balance out-of-the-box capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes Similar D365 Solution Architect Jobs Popular with Other Job Seekers Solution Integrator DXC Shiremoor, Newcastle Upon Tyne (NE27), NE27 0BY 4 weeks ago Technical Infrastructure Architect Reed Technology Newcastle Upon Tyne (NE1) £600 - £650 per day 4 weeks ago Principal Geotechnical Engineer Bridgewater Consultancy UK Ltd Newcastle Upon Tyne (NE1) From £60,000 to £70,000 per annum Medical, Pension, 25 Days holidays, 3 weeks ago Senior DevOps Engineer London Stock Exchange North East Competitive 1 week ago Senior Architect London Stock Exchange North East Competitive 1 week ago IT Specialist - Newcastle Nextech Group Limited Newcastle Upon Tyne (NE1) £38000 - £42000 per annum + Training - Hands on - Exposure 4 days ago Cyber Security Manager - Cyber Defence Reed Technology Newcastle Upon Tyne (NE1) £74500 - £84500 per annum 3 weeks ago Senior/Lead Data Engineer Catalyst Newcastle Upon Tyne (NE1) From £50,000 to £130,000 per annum + benefits 1 month ago Senior IT Service Manager DWP Digital Newcastle Upon Tyne (NE1) £44447 - £46547 per annum + 28.97% employer pension 2 days ago Senior Systems Support Engineer Nextech Group Limited Cramlington (NE23) £38000 - £42000 per annum + Training - Hands on - Exposure 2 weeks ago Solution Architect jobs Solution Architect jobs in Newcastle Upon Tyne IT jobs IT jobs in Newcastle Upon Tyne Architecture jobs Architecture jobs in Newcastle Upon Tyne Jobs in Newcastle Upon Tyne Enterprise Architect jobs Solutions Consultant jobs Software Architect jobs Service Designer jobs Network Architect jobs Technical Solutions Architect jobs Project Architect jobs Architect Solution Delivery jobs Data Architect jobs Strategic Consultant jobs Solution Designer jobs Cloud Architect jobs Cloud Solutions Architect jobs Business Architect jobs Strategy Consultant jobs Salesforce Architect jobs Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026