Damp & Mould Customer Service Team Leader

We are working with an affordable housing provider, who are looking to recruit a Damp & Mould Customer Service Team Leader to fulfil a 1 year fixed term contract

This position will see you overseeing a small teams of coordinators offering an organised day to day repairs and maintenance service specialising in Damp and Mould.

As a key member of the Damp and Mould Team, you will work with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements and timescales.

Duties will include

• Supporting the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
• Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases.
• Line Management of Damp & Mould administration and scheduling functions within the team
• Be the escalation point of contact for all internal and external stakeholders on matters relating to open to high-level complaints.

We are ideally looking for someone with:

• Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
• A flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
• Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
• Experience of line managing and developing a high performing operational team.
• Excellent level of understanding of Microsoft programmes and in-house database systems.
• Social Housing experience

To apply for this vacancy, please submit your CV