Decant & Tenancy Coordinator

Are you passionate about providing high-quality housing services and supporting residents through key transitions? We're looking for a dedicated and customer-focused Decant & Tenancy Coordinator to join our Tenancy Management Team.

Working closely with our Property Services Department and Lettings Team, you'll play a crucial role in overseeing the decanting process-both temporary and permanent-for residents. From the initial move-in to the final sign-off, you'll ensure smooth, efficient, and resident-focused tenancy transitions.

• Coordinate and manage tenancy starts and ends for residents being decanted.

• Be the main point of contact for residents, offering clear, supportive communication throughout their move.

• Ensure all sign-ups, moves, and tenancy processes are delivered professionally and in line with policy.

• Take ownership of tenancy-related issues, working to deliver timely solutions.

• Collaborate with internal teams and external partners to ensure the highest standards of service.

• Manage your workload effectively, prioritising tasks to meet service demands.

• A strong background in housing management, tenancy coordination, or customer service.

• Exceptional communication and organisational skills.

• A resident-first mindset with a commitment to excellent service delivery.

• Ability to work across departments and with external partners.

• Proactive problem-solving skills and the ability to manage multiple tasks.

Apply today and help us support residents through one of the most important transitions in their housing journey.