Delivery Manager

About Scrumconnect Consulting

We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference.

Role Summary

We’re seeking an exceptional Delivery Manager who combines the strategic vision of a Product Manager, the empathy of a User-Centred Design leader, and the delivery discipline of an experienced Agile practitioner in the UK public sector.

You’ll be at the heart of multidisciplinary teams, delivering complex, public-facing digital services. You will balance policy requirements, user needs, technical constraints, and GDS service standards while driving iterative delivery at pace.

Key Responsibilities

Agile Delivery Leadership

• Lead delivery through all phases – Discovery, Alpha, Beta, and Live.
  

• Facilitate agile ceremonies (stand-ups, planning, retrospectives, reviews) to focus on value delivery and team wellbeing.
  

• Drive iterative delivery with quick feedback loops and lean problem-solving.
  

User-Centred & Product Thinking

• Act as the bridge between UCD, product, and technical teams to ensure the user voice drives design.
  

• Translate user research into actionable delivery priorities.
  

• Align delivery outcomes with product roadmaps, policy objectives, and GOV.UK service standards.
  

Stakeholder Engagement

• Build trust with senior stakeholders across policy, operations, and technology.
  

• Communicate complex technical and delivery topics in clear, outcome-focused language.
  

• Proactively manage expectations and unblock decision-making.
  

Delivery Governance & Reporting

• Oversee governance, reporting, and risk management for multiple teams or work streams.
  

• Prepare for GDS service assessments, spend approvals, and assurance boards.
  

• Collaborate with finance and commercial teams to align contracts and procurement.
  

Essential Skills & Experience

• UCD/Product Background – experience as a product manager, user researcher, or service designer before moving into delivery.
  

• GDS/GOV.UK Expertise – proven track record delivering in UK government departments.
  

• Agile at Scale – experience leading large, multi-team programs using Scrum, Kanban, or scaled agile frameworks.
  

• Coaching & Mentoring – proven ability to support junior DMs and foster high-performance teams.
  

• Excellent communication and stakeholder management skills.
  

• Resilience in politically complex environments.
  

Desirable Experience

• Leading teams through GDS phases from Discovery to Live.
  

• Familiarity with tools such as Jira, Trello, Miro, Mural, and Confluence.
  

• Experience with cross-government platforms (e.g., One Login, Notify, Pay).
  

• Involvement in GDS service assessment preparation.
  

Why Join Us

• Work on high-impact, public-facing services that improve lives.
  

• Be part of an award-winning culture that values innovation and delivery excellence.
  

• Collaborate with some of the best talent in the public sector digital space.