Desktop Support Engineer

Contract Desktop Support Engineer – NHS Trust
Location: North Yorkshire
Duration: 10 Months
Start: ASAP

We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a Desktop Support Engineer to assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital frontline services in a fast-paced, healthcare environment.

• Provide BAU desktop support for hardware, software and peripheral equipment across the organisation

• Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites

• Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution

• Support installations, configurations, moves and decommissions of IT equipment

• Liaise with internal departments and external suppliers to ensure continuity of service

• Maintain IT security best practices and promote safe use of technology

• Contribute to the implementation of new systems and support ongoing IT projects

• Proven experience in an IT support or desktop engineering role, ideally within the NHS

• Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications

• Outstanding customer service is essential