Desktop Support Engineer

Desktop Support Engineer

Role: Desktop Support Engineer
Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365
Type: Contract, Inside IR35
Location: Warrington (hybrid w/some travel to other sites required)
Duration: 3 Months (Initial Duration - extensions applicable)
Start Date: ASAP / Urgent
Pay Rate: £200 - £255 per day

Desktop Support Engineer

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required.

The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects.

The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed).

*Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license*

Role Requirements

* Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives
* Managing in-bound support calls and requests via the ticketing system
* Escalate support issues where required
* Supporting the onboarding/offboarding process with new devices for the user population
* Provide desktop support to other UK sites as required
* Provide support for Office365, Exchange, Active Directory and core infrastructure

Required Skills & Experience

* Demonstrable experience in a 1st / 2nd Line Support environment
* Adept at providing user-facing support in a Windows environment
* Exceptional communication and user-facing support skills
* Experience supporting VIP/C-Suite staff
* Experience with technologies including Windows 11, Active Directory, Exchange, Office365
* Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications
* Locally based, with flexibility to both work hybrid and travel as requested
* Possess full, clean UK Driving License and own vehicle

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email

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