Desktop Support - Migration Project

Your New Role

You will be joining as an Interim SC Cleared Migration Support Specialist will be responsible for supporting the device refresh and migration process, ensuring the seamless transition of equipment and system access in line with project requirements.

Your Key Responsibilities
* Migration Setup: Assist with the initial setup of the migration process and Refresh Clinic.
* Device Handling: Move the required quantity of devices from onsite storage to the Refresh Clinic.
* System Access: Log into any systems as required using the provided devices, under direction from the contractor engineer and site manager.
* Laptop Refresh: Collect existing devices from users and distribute new devices in alignment with the migration schedule.
* Device Handover & Collection: Ensure the correct quantity of devices is distributed and collected according to project guidelines.
* Workflow Management: Accurately update the contractor's workflow system at all relevant steps.
* Issue Reporting: Promptly identify and escalate any migration-related issues to the contractor engineer and site manager.
* Support Escalation: Where immediate resolution is not possible, escalate issues to the onsite Post-Migration Support Engineer.
* Stock Management: Conduct daily manual stock checks and report findings to the contractor engineer and site manager.
* Packaging & Designation: Properly label and package collected devices according to designation rules (disposal or refurbishment).
* End-of-Day Procedures: Secure all devices and equipment in the onsite storage location at the close of each workday.

Your Key Skills & Qualifications
* Active SC Clearance required.
* Must be a UK passport holder and British Citizen.
* Familiarity with device refresh and migration processes.
* Strong organisational and time-management skills.
* Ability to follow detailed instructions and work collaboratively in a team.
* Experience in workflow management and data entry preferred.

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