Desktop Support - Migration Project

Your New Role

You will be joining as an Interim SC Cleared Migration Support Specialist who will be playing a key role in the setup and execution of device migration activities, ensuring seamless transitions for users while maintaining operational efficiency. This includes setting up the Refresh Clinic, managing device movement, and supporting engineers and site managers throughout the migration process. The role also involves inventory control, workflow updates, and post-migration support, ensuring all devices are refreshed, allocated correctly, and stored securely.

Your Responsibilities
Migration Setup & Refresh Clinic
* Assist in establishing the Refresh Clinic for device migration operations.
* Move the required quantity of devices from onsite storage to the Refresh Clinic, following instructions from the Contractor Engineer and Site Manager.
* Log in to necessary systems using contractor-provided devices, ensuring compliance with technical procedures.
* Execute laptop refresh by collecting existing devices from users and distributing new devices as per migration schedules.
* Oversee handover and collection processes, ensuring the correct number of devices are exchanged per project guidelines.
* Accurately update the Contractor's workflow management system at all relevant migration steps.
* Promptly report migration issues to the Contractor Engineer and Site Manager.
*Escalate unresolved problems to Post-Migration Support Engineers for further troubleshooting.

Inventory Management & Device Handling
* Conduct daily manual stock checks and report findings to relevant personnel.
* Ensure that collected devices are properly packaged, labelled, and designated for either refurbishment or disposal, following device Designation Rules.
* At the end of each day, return all devices and equipment to the onsite storage location.

Fleet & Equipment Management
* Perform weekly vehicle checks for migration support operations.
* Manage yearly service, MOT, and safety inspections of fleet vehicles.
* Coordinate vehicle repairs when required.
* Maintain network test equipment, ensuring proper servicing and annual calibration.
* Oversee PAT testing records and conduct yearly fire inspections.

Qualifications & Skills
* SC Clearance is mandatory (Must hold a UK passport and be a British Citizen).
* Prior experience in device migration, IT support, or inventory management is advantageous.
* Strong attention to detail and ability to follow structured processes.
* Familiarity with workflow management systems and stock control.
* Effective communication and teamwork skills.
* MS Excel proficiency is required.
* Full UK driver's licence is necessary.

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