Developer Services Advisor

are actively recruiting for a Data Analyst for Northumbrian Water based at their Hanningfield Water site.
This position is a 6 month temporary role and they are looking for someone to start immediately.

In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.

This is a hybrid role with 3 days in the office.

Key Responsibilities

• Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections. water mains requisition, water mains diversions, NAVs, and self-lay processes.
• Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors, network planning and performance and customer contact centre regarding new development processes.
• Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
• Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities such as trench inspections, meter fits and connections on corporate systems.
• Check payments have been received for new connections, any failed inspections and abortive work and release jobs for connection inspection. Investigate and validate payments which may be due in respect of failed visits and take payments where appropriate in relation to inspection failures and abortive visits.
• Update corporate systems with accurate information.
• Monitor SLAs for inspect and connect work and ensure deferral letters are sent out where appropriate and escalate to others when standards are at risk of failure.
• Review pressure test and analysis results.
• Raise Maximo work orders and release jobs to planners.
• Process and record self-lay WIAPS certificates, ensuring payment has been received and the main is vested before giving consent to connect.
• Interrogate corporate systems and plans to ensure accurate and complete information is provided to progress job.
• Liaise with internal and external key stakeholders involved in the process for delivery of new water mains and service connections. Provide outstanding levels of service to internal and external customers. Continue to build and improve upon current relationships between key stakeholders, both internal and external.
• Provide high quality information to enable customer complaints to be responded to in line with the written complaints process.
• Manage the customer’s experience and expectation, ensuring timelines are given and followed.
• Achieve the company’s performance targets, in line with D-MeX
• In addition: Line managers may request employees to carry out other reasonable tasks in line with operational needs.

Essential Skills

• Experience of providing excellent customer service.
• Experience managing work queues and SLAs.
• Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

For more information please contact or call