Device tracking administrator

Are you good with admin skills with good communication skills and comfortable speaking on phone with customers? Are you willing to work in a fast paced environment and good with decision making skills? We are looking for an Admin with customer service skills.

Job Title: Device tracking admin

Duration: 12 months

Location: Sittingbourne

Salary: £13.50 p.a

Working hours: 37.5 hours

Main Purpose of the Role:

It is a requirement of the Medicines and Healthcare Regulatory Authority that the organization must be aware of the location of all serialized medical equipment that is on loan to customers / patients. This equipment is also of high value and appears on the Company asset register. It is therefore the responsibility of this team to update the Medical Device Tracking System with all pertinent information supplied from internal and external sources.

The team also support the Hospital to Home operation, based over 2 sites located in Maidenhead and Sittingbourne, with administration of orders for direct delivery to patients.

Responsibilities:

• Process orders via the CRM /SAP systems, for delivery of Medical Devices supplied free of charge, on loan, to customers and patients
• Arrange collections via the website of our third party carrier for any Medical Devices that are no longer in use. Monitor progress of the collections and take appropriate action if any issues are identified
• Make the appropriate contact with third party carriers in connection with any delivery issues arising
• Maintain the device tracking system with all information that has been supplied by customers and the field force to ensure that the location of a device at any given time is accurate according to the information supplied
• Communicate with the QA Department with any Medical Device related issue
• Arrange any emergency deliveries that are required by patients during working hours
• Any other ad-hoc tasks as requested by the Supervisor or Customer Services Manager
• Participate in the weekly roster of Administration duties including but not exclusively actioning emails in the generic Device Tracking folder, booking uplifts on couriers website, sending replenishment stock to the emergency depots, update tracking from both the emergency depots and Nurses and contacting patient's/carers and hospitals to retrieve pumps

Necessary Experience:

• GCSE English & Maths
• Computer Literate - Experience in Microsoft Excel & Word preferred
• Excellent Telephone Manner - Empathetic
• Attention to Detail
• Team Player
• Dealing with calls from patients and their families can be very sensitive, particularly if having to deal with a family after bereavement
• Work management - due to the nature of the business it is imperative that all deliveries to patients are made efficiently

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.